Returns & Exchange

We want you to love your saree. If you are not satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

Returns are accepted under the following conditions:

• The product is damaged, defective, or incorrect.
• The return request must be made within 48 hours of delivery.
• Customers must provide an unboxing video clearly showing the defect or damage.

Products must be unused, unwashed, and in their original packaging with tags intact.

Exchange Policy

If a product is defective or damaged, customers may request:

• Replacement with the same product (subject to stock availability)
• Exchange for another product of equal value

Order Cancellation

Orders can be cancelled within 5 hours of placing the order if the order has not been shipped.

Once an order has been dispatched, cancellation may not be possible.

Refund Process

If a refund is approved:

• Refunds will be processed to the original payment method.
• Refund processing may take 5–7 business days depending on the bank or payment provider.

Non-Returnable Items

Due to hygiene and product nature, we do not accept returns for:

• Products that have been worn, washed, or used
• Customized or altered products
• Requests made after 48 hours of delivery

Return Process

To request a return or exchange:

Share the order ID, photos, and unboxing video of the product.

Our team will review and guide you through the return process.

Contact Information

Business Name: Shilpa Shetty
Brand: Shilpa Shetty Couture

Email: shilpashettycouture@gmail.com
WhatsApp: +91 80509 44871