Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shilpashettycouture@gmail.com. Please note that returns will need to be sent to the following address: Bangalore

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shilpashettycouture@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shilpashettycouture@gmail.com.

We want you to love your saree. If you are not satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

Returns are accepted under the following conditions:

• The product is damaged, defective, or incorrect.
• The return request must be made within 48 hours of delivery.
• Customers must provide an unboxing video clearly showing the defect or damage.

Products must be unused, unwashed, and in their original packaging with tags intact.

Exchange Policy

If a product is defective or damaged, customers may request:

• Replacement with the same product (subject to stock availability)
• Exchange for another product of equal value

Order Cancellation

Orders can be cancelled within 5 hours of placing the order if the order has not been shipped.

Once an order has been dispatched, cancellation may not be possible.

Refund Process

If a refund is approved:

• Refunds will be processed to the original payment method.
• Refund processing may take 5–7 business days depending on the bank or payment provider.

Non-Returnable Items

Due to hygiene and product nature, we do not accept returns for:

• Products that have been worn, washed, or used
• Customized or altered products
• Requests made after 48 hours of delivery

Return Process

To request a return or exchange:

Share the order ID, photos, and unboxing video of the product.

Our team will review and guide you through the return process.

Contact Information

Business Name: Shilpa Shetty
Brand: Shilpa Shetty Couture

Email: shilpashettycouture@gmail.com
WhatsApp: +91 80509 44871